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Frequently Asked Questions.

Terms & Lease Condition

Find bellow Vanguard Lease terms & Condition. If you like to further ask a question which is not listed here,
speak to leasing expert from Vanguard and it will get answered immediately.

General : Conditions of Payment

  • We accept all credit cards from internationally recognized credit card companies - such as Visa, Mastercard, American Express and others.
  • We do accept any prepaid cards or debit cards (Visa Electron). Please note, that payments with credit card may require the PIN of the credit card.
  • Cash deposits are accepted
  • Check deposits are NOT accepted.
  • An advance charge approval is obtained for the chosen means of payment as a security. The exact deposit is dependent on the selected insurance rating and the vehicle model selected option.

General : General Rental Information

  • The renter /and the driver have to be in possession of a valid DMV driving license and NY TLC operator's license.
  • Driving licenses printed with non-Roman Alphabet (Arabic, Japanese, Cyrillic etc) must be complemented by an International driving license.
  • All licenses must be valid at time of pick up!

General : General Protection Conditions

  • Third Party Insurance (TI)
    TI is already included in the rates. Protection coverage for the vehicle includes Third Party Liability with a maximum cover of 500,000.00 DOP for personal injuries (per person) and material damages. Maximum cover for personal injuries is DOP 1Mill. per insured event.
  • Damage Waiver
    Vanguard does not cover damage of tires
    The renter/ driver is responsible for a $1000 deductible amount which is noted at the time of dental contract signing.
  • Age Restrictions
    The minimum age with possession of a driver's license: 21 years / 1 year.

General : Booking and Return

  • Changing a booking can be changed up to 24 hours before the start of the rental but is dependent on availability.
  • Return of a rental can be done up to 72 hours before the rental ends. In the event of cancellation, the payment in advance already made towards the rental shall be paid back subject to a late return charge, which will be withheld and shall be in the amount of the rental charge (including any extras and charges) for a maximum of 3 rental days.

General : Delivery And Collection

  • Free delivery / collection is available in our car rental office during opening hours (8 AM - 9 PM). Out of hours Drop-Off is available by advance approval ONLY.

Insurance : Insurance

  • Insurance is already included in the rental payment.

Additional Fees : Vehicle Cleaning

  • In the event the car requires a special cleaning procedure (i.e. animal hair, sand, soiling, smoke etc) after returning, a charge of 50 USD will apply.
  • All our cars are non-smoking cars. If a car needs additional cleaning/smell-removal caused by smoking, a fee of 50 USD will be added to the invoice.

Additional Fees : Additional Driver

  • $USD 9 per pay for each additional driver.

Additional Fees : Lost or damage fee Contact

  • OPERATING HOURS: 08:30 AM - 08:30 PM (Mon-Fri)
  • Phone: 718-482-1818, 917-655-7383
  • E-mail: blackstonetlcleasing@gmail.com
  • Address: 8148 lefferts Blvd Kew gardens NY 11415

Our Questions

Frequently Asked Questions

Following are answers for most commonly asked Questions. If your question not listed here, don’t worry!
Fill out the form with contact details and leasing expert from Vanguard will be able to answer to you immediately.

How long does it take to rent a car and start driving?

Renting a vehicle is a two-phase process. First, we need to submit your application to our insurance company to add you to our policy. If there are no accidents or other issues, this takes about one hour. Applications submitted before 3 PM may receive an answer the same day. Second phase, once approved, is to locate and assign a vehicle. This can take one hour or it can take two business days depending on the availability of vehicles in our inventory. Our inventory is constantly influx with vehicles coming back and vehicles going out. Vehicles are rented on a first come first serve basis. Please ask your Rental Agent for an approximate time frame for availability of the vehicle you are interested in.

What are minimum age and licensing requirements to qualify for a rental vehicle?

  • Minimum age of 21.
  • Maximum age of 64. Due to our insurance company regulations, any one over the age of 64 will not be able to rent from us.
  • Driver’s License must be at least three (3) years old. Driving experience in a foreign country MAY qualify. Please ask.
  • TLC/Hack License. A receipt is NOT acceptable. You must have the actual physical license in your possession.

How do I make payments each week on a rental vehicle?

If you are an Uber or VIA Partner, payments will be submitted directly to Vanguard by Uber or VIA respectively, from your earnings. If you are affiliated with a different base, Vanguard will make an ACH deduction from the bank account you designate.

Can I rent or share this car with someone else?

You are the only person insured and authorized to operate the rental vehicle. You cannot lease, share or rent this vehicle to or with a third party.

How do I make payments each week on a rental vehicle?

If you are an Uber or VIA Partner, payments will be submitted directly to Vanguard by Uber or VIA respectively, from your earnings. If you are affiliated with a different base, Vanguard will make an ACH deduction from the bank account you designate.

Is there minimum or maximum period for your cars?

No, there is no MINIMUM RENTAL TERM associated with Uber X rentals. However, our average rental term is approximately 8 to 10 weeks. For SUV’s, Black Cars and Minivans, there is a 60-day minimum rental period. Please ask your Rental Agent for the specific term requirement for the vehicle you are interested in (based on make and model year). There is no maximum term limit.

When is my payment due each week?

Due to the constraints of our internal systems, all payments on rental contracts are due on Mondays. Your next payment will typically be due on the Monday following the day you take delivery of the vehicle. The exact date will be provided to you by your Rental Agent. However, it is important to remember that you will only pay rent for the days you rent the vehicle.

What is included in the rent payment?

The rental payment includes the car, full coverage and liability insurance, Diamond, plates, registration and regular vehicle maintenance. It does NOT include EZ Pass, tickets, gas or any other expense incurred by you.

Can I pick up street hails? (Yellow or Green Cub)

Absolutely NOT. Street Hails are NOT permitted with Vanguard rental vehicles. All of our rental vehicle are affiliated with Uber and others similar taxi companies. You cannot pick up any street hails, violators are subject to substantial penalties from TLC.

Who pays the tickets on the car?

You are responsible for the payment of all tickets, summons or citations issued to the vehicle while it is being rented. This includes, but is not limited to, parking tickets, EZ Pass violations and red light camera tickets.

Who pays the oil change and other vehicle maintenance?

Vanguard. Regular vehicle maintenance is provided by our repair shop located in the LONG ISLAND.

Do I have to let you know when I want to return the car?

Yes. Prior to the termination the rental contract, a 14 days in advance notice must be provided to Vanguard by email.

Do you provide the EZ Pass?

Yes we do. You are responsible for obtaining and maintaining your EZ Pass tag. The nearest EZ Pass office is located at 19-02 Whitestone Expressway #101 College Point, NY 11357. If you don’t have EZ Pass Tag you must to get one for $25 credit on it. You can also buy an EZ Pass tag at the cash lane of the RFK Bridge.

Is there minimum or maximum period for your cars?

No, there is no MINIMUM RENTAL TERM associated with Uber X rentals. However, our average rental term is approximately 8 to 10 weeks. For SUV’s, Black Cars and Minivans, there is a 60-day minimum rental period. Please ask your Rental Agent for the specific term requirement for the vehicle you are interested in (based on make and model year). There is no maximum term limit.

Do I have to let you know when I want to return the car?

Yes. Prior to the termination the rental contract, a 14 days in advance notice must be provided to Vanguard by email.

Is there a mileage limit?

No, there are no limits or restrictions on mileage.

Where do I go to start the rental process?

We have fully staffed state of the art offices: Long Island: 444 555 6666, Additionally, you can begin the process on-line by going to the Apply Now page on this web site.

What do I need to start a rental process?

Please go to the Rental Process Page to see the info.

How much money do I need to lease/rent a car?

Please go to the Rate Page to see the info.

Which are the Major violations that can disqualify me from being insured on our policy?

  • Speeding tickets in excess of 19 MPH over the posted limit
  • DUI’s or DWI’s
  • More than 10 points on your Driver’s License
  • Hit and Run accidents
  • More than three (3) accidents
  • Accident with a school bus
  • Speeding in a school zone
  • Hitting a pedestrian
  • Hitting a bicyclist
  • Fleeing the scene of an accident (Hit and Run)

Testimonials

Top Reviews

Come and join the family of vanguard drivers. Find below reviews from some of our top customers.
We are here to make everyone’s car leasing experience the best one.

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